Self help topics

• E.T. Remote not working.

  The ET remotes function will only work if the device is on Annual subscription. If you are having trouble learning new remotes, please ensure that you have selected the correct device in the gateway drop down menu....

• Having trouble logging in.

  Our system has multiple log in pages, so ensure that you are on the correct one www.cellswitchportal.co.za alternatively please go to www.accentronix.co.za and click on portal login.  ...

• Experiencing difficulties updating a device or registering a new device.

  Please ensure that your device is online and has a minimum of R30 airtime if your device is not on subscription. If you have less than R20 you will not able to update. When the networks are busy an update may fail. The devi...

• Device does not open the gate when you are calling it.

  Ensure that your caller ID is switched on as the device require to see the number of the person calling. If you call the device and it goes directly to voicemail, please contact your installer to check if there is power on the device. ...

• Cannot open the gate when you receive a call from an intercom by pressing 1,2 or 3 on your phone's keypad.

  The new Telkom wireless phones and some PABX systems does not have their DTMF function activated by default, this is the tone that is sent when you press 1,2 or 3 on your phones keypad. Please contact your Telkom outlet directly to assist you...

• Loaded airtime on a device and the new airtime does not reflect on the system after 3 hours.

  If you call the device and it goes directly to voicemail, please contact your installer to check if there is power on the device.  Other issues that may cause your device not to update is poor signal strength. Our minimum reco...

• Experiencing poor audio quality on an intercom.

  Our minimum recommended signal strength is 14. If it is below this ensure that the antenna is not mounted inside a metal enclosure or against any metal and mounted vertically. The antenna must be at least 2cm from any metal. ...

• Device going directly to voicemail.

  If you call the device and it goes directly to voicemail, please contact your installer to check if there is power on the device. ...

• Not receiving sms alerts from your device.

  If your device is on subscription you receive 60 sms credits each month, you can see the remaining credits when logged in under sms notification settings. Load our Accentronix Instant Messenger app from your app store to receive unlimited ...